# ParaView 5.13.2 Crashes on Startup (Windows 64-bit)
**URL:** https://discourse.paraview.org/t/paraview-5-13-2-crashes-on-startup-windows-64-bit/15995
**Category:** ParaView Support
**Created:** [January 18, 2025, 7:59am UTC](https://discourse.paraview.org/t/paraview-5-13-2-crashes-on-startup-windows-64-bit/15995 "2025-01-18T07:59:54Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Yuan\_tangjin](https://discourse.paraview.org/u/Yuan_tangjin)
#### Post date: [January 18, 2025, 7:59am UTC](https://discourse.paraview.org/t/paraview-5-13-2-crashes-on-startup-windows-64-bit/15995/1 "2025-01-18T07:59:54Z")
Hello,
I am using a 64-bit Windows system and have installed ParaView 5.13.2. However, every time I open the software, I can only see a message dialog box, and nothing else appears on the screen. After that, the software crashes.
Initially, I suspected that the issue might be due to a missing Microsoft Visual C++ Redistributable, so I installed the latest version. Unfortunately, this did not resolve the problem.
I have attached a screenshot showing the message that appears when opening ParaView. Could anyone please advise on what actions I should take to resolve this issue?
Thank you in advance for your help!
Best regards,
Yuan tangjin
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### Author:  [@Yuan\_tangjin](https://discourse.paraview.org/u/Yuan_tangjin)
#### Post date: [January 18, 2025, 8:21am UTC](https://discourse.paraview.org/t/paraview-5-13-2-crashes-on-startup-windows-64-bit/15995/2 "2025-01-18T08:21:38Z")
@cory.quammen , could you please help me with this?
Previously, I encountered this issue on my Lenovo laptop, where I switched the GPU mode using the Legion Zone software, and it was resolved after rebooting. However, now I am using a different desktop machine (server) with an RTX 4090 GPU, which has higher computational power. I am unsure how to configure the settings for it. Could you please provide some guidance on how I should set it up?
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### Author:  [@mwestphal](https://discourse.paraview.org/u/mwestphal)
#### Post date: [January 20, 2025, 9:33am UTC](https://discourse.paraview.org/t/paraview-5-13-2-crashes-on-startup-windows-64-bit/15995/3 "2025-01-20T09:33:50Z")
Please make sure your GPU driver are installed and up to date.
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### Author:  [@Yuan\_tangjin](https://discourse.paraview.org/u/Yuan_tangjin)
#### Post date: [January 20, 2025, 11:34am UTC](https://discourse.paraview.org/t/paraview-5-13-2-crashes-on-startup-windows-64-bit/15995/4 "2025-01-20T11:34:20Z")
Thank you for your suggestion! I have used “Lenovo PC Manager” to check and update the GPU drivers, and it shows that all drivers are up to date. Additionally, since my work involves CUDA computations, I ensured that the GPU drivers were properly installed and updated during the CUDA installation process.
If there are any specific checks or steps I should try, please let me know. Thank you for your assistance!
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### Author:  [@mwestphal](https://discourse.paraview.org/u/mwestphal)
#### Post date: [January 20, 2025, 12:21pm UTC](https://discourse.paraview.org/t/paraview-5-13-2-crashes-on-startup-windows-64-bit/15995/5 "2025-01-20T12:21:48Z")
> [@Yuan\_tangjin](#):
>
> If there are any specific checks or steps I should try, please let me know. Thank you for your assistance!
Please try this:
> [@Recover OpenGL Informations from pvpython](https://discourse.paraview.org/t/recover-opengl-informations-from-pvpython/1536/4):
>
> [https://gitlab.kitware.com/paraview/paraview/merge\_requests/3320](https://gitlab.kitware.com/paraview/paraview/merge_requests/3320)