# ParaView crashes when trying to open file
**URL:** https://discourse.paraview.org/t/paraview-crashes-when-trying-to-open-file/2089
**Category:** ParaView Support
**Created:** [June 24, 2019, 5:48am UTC](https://discourse.paraview.org/t/paraview-crashes-when-trying-to-open-file/2089 "2019-06-24T05:48:44Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@JShang](https://discourse.paraview.org/u/JShang)
#### Post date: [June 24, 2019, 5:48am UTC](https://discourse.paraview.org/t/paraview-crashes-when-trying-to-open-file/2089/1 "2019-06-24T05:48:44Z")
I am using ParaView 5.6.0 & 5.6.1 and met a headache problem: the two versions always crashed when I just tried to open a file (sometimes it can work but always crash).
The software works well weeks ago, the problem just happened from yesterday. I have tried to install the software to my other PC, the problem remains.
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### Author:  [@mwestphal](https://discourse.paraview.org/u/mwestphal)
#### Post date: [June 24, 2019, 7:10am UTC](https://discourse.paraview.org/t/paraview-crashes-when-trying-to-open-file/2089/2 "2019-06-24T07:10:33Z")
Hello and welcome to the ParaView community !
Which format is your file ? Can you share it ?
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### Author:  [@JShang](https://discourse.paraview.org/u/JShang)
#### Post date: [June 24, 2019, 7:21am UTC](https://discourse.paraview.org/t/paraview-crashes-when-trying-to-open-file/2089/3 "2019-06-24T07:21:42Z")
it is text format, pls see below for ten rows of my data for your ref.
```
1, 8.153196e-04,-1.554718e-02,-5.074107e-02, 5.802076e-05,-1.909578e-05, 9.568067e-05
2,-2.666582e-02,-2.442455e-02, 4.263412e-02,-4.874437e-05,-1.082167e-05,-8.743838e-05
3,-1.734152e-02,-2.314868e-02, 2.766165e-02,-4.825530e-05,-1.053477e-05,-7.230582e-05
4,-6.569946e-03, 1.181944e-02,-1.681881e-02, 1.253312e-05,-4.267695e-05, 4.227711e-05
5,-1.193369e-02,-1.914746e-02,-1.123025e-02,-4.912713e-05,-1.384434e-05,-2.675758e-05
6, 8.157833e-03,-1.341248e-02,-5.090558e-02, 6.266374e-05,-1.932447e-05, 9.712920e-05
7, 7.206689e-04, 2.346110e-02, 5.634960e-03,-4.453976e-05,-5.884100e-05,-4.105860e-05
8, 4.026998e-03,-2.926305e-02, 1.237583e-02,-4.175741e-05,-4.161957e-06,-4.965038e-05
9, 1.449269e-02, 2.330096e-03, 3.732243e-02,-2.385351e-05,-3.776632e-05,-8.413366e-05
10,-7.001264e-03,-7.697832e-03, 3.393612e-02,-4.507298e-05,-2.440221e-05,-7.700933e-05
```
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### Author:  [@mwestphal](https://discourse.paraview.org/u/mwestphal)
#### Post date: [June 24, 2019, 7:23am UTC](https://discourse.paraview.org/t/paraview-crashes-when-trying-to-open-file/2089/4 "2019-06-24T07:23:30Z")
Your data, in a .txt file can be read without errors.
[file.txt](https://discourse.paraview.org/uploads/default/original/2X/e/e5a02f56beff63ad44f38f30bc718b292bb68e1d.txt) (861 Bytes)
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### Author:  [@JShang](https://discourse.paraview.org/u/JShang)
#### Post date: [June 24, 2019, 7:35am UTC](https://discourse.paraview.org/t/paraview-crashes-when-trying-to-open-file/2089/5 "2019-06-24T07:35:16Z")
The data format is fine I think as I used that before. My problem is that when I try to open it, the software crashes (I have reinstalled the so
 ftware, but the problem remains). Pls see a snapshot for this issue
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### Author:  [@mwestphal](https://discourse.paraview.org/u/mwestphal)
#### Post date: [June 24, 2019, 7:36am UTC](https://discourse.paraview.org/t/paraview-crashes-when-trying-to-open-file/2089/6 "2019-06-24T07:36:06Z")
Unless you can share your whole file, It is quite hard to help.
Did the file in my message crash as well ?
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### Author:  [@JShang](https://discourse.paraview.org/u/JShang)
#### Post date: [June 24, 2019, 7:44am UTC](https://discourse.paraview.org/t/paraview-crashes-when-trying-to-open-file/2089/7 "2019-06-24T07:44:52Z")
Yes, probably it is not the issue from the file. Because sometimes the 5.6.1 version works ok when I run it, but most of the times it crashes. Now I am using an older version (5.5.2) instead, it seems ok.
[test.txt](https://discourse.paraview.org/uploads/default/original/2X/2/263d1f310d998adf6b802938afb8d5bd5f8df49d.txt) (2.3 MB)
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### Author:  [@cory.quammen](https://discourse.paraview.org/u/cory.quammen)
#### Post date: [June 24, 2019, 2:17pm UTC](https://discourse.paraview.org/t/paraview-crashes-when-trying-to-open-file/2089/8 "2019-06-24T14:17:58Z")
Sometimes resetting the settings solves the problem, and it’s not always clear why. To help us figure that out, please choose the **Edit** -\> **Reset to Default Settings** menu item. When you do that, please choose the “Yes, and backup current settings” option. When you do that, a dialog will appear that shows you the path where the backup file is saved. If this solves your problem, please send me that backup settings file.