# Paraview v5.8 Not responding
**URL:** https://discourse.paraview.org/t/paraview-v5-8-not-responding/4106
**Category:** ParaView Support
**Created:** [April 18, 2020, 3:33pm UTC](https://discourse.paraview.org/t/paraview-v5-8-not-responding/4106 "2020-04-18T15:33:59Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Ankur\_Gurjar](https://discourse.paraview.org/u/Ankur_Gurjar)
#### Post date: [April 18, 2020, 3:34pm UTC](https://discourse.paraview.org/t/paraview-v5-8-not-responding/4106/1 "2020-04-18T15:34:00Z")
Hello All,
I’m Ankur, I’ve downloaded v5.8 for Microsoft from the paraview software from the website.
After finishing pipeline in dream 3d software I’m trying to import and visualise the .xdmf file in Paraview.But as i’m importing the file, the screen is hanging, becoming black an the background color is shown as black despite I’ve tried to change the background color numerous times. PFA the software issue I’m facing. Please help me out of this problem. I would be obliged.
Also after importing it is behaving like this…
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### Author:  [@mwestphal](https://discourse.paraview.org/u/mwestphal)
#### Post date: [April 20, 2020, 3:23am UTC](https://discourse.paraview.org/t/paraview-v5-8-not-responding/4106/2 "2020-04-20T03:23:06Z")
Please share the last part of Help -\> About dialog.
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### Author:  [@Ankur\_Gurjar](https://discourse.paraview.org/u/Ankur_Gurjar)
#### Post date: [April 20, 2020, 3:44am UTC](https://discourse.paraview.org/t/paraview-v5-8-not-responding/4106/3 "2020-04-20T03:44:24Z")
Hello Mathieu,
PFA the Help-\>About dialog.
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### Author:  [@mwestphal](https://discourse.paraview.org/u/mwestphal)
#### Post date: [April 20, 2020, 3:51am UTC](https://discourse.paraview.org/t/paraview-v5-8-not-responding/4106/4 "2020-04-20T03:51:03Z")
Possible solutions :
- Upgrade your Intel drivers
- Use another GPU is there is one on your computer
- Use mesa as described here : [https://github.com/pal1000/mesa-dist-win](https://github.com/pal1000/mesa-dist-win)
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### Author:  [@Ankur\_Gurjar](https://discourse.paraview.org/u/Ankur_Gurjar)
#### Post date: [April 20, 2020, 4:31am UTC](https://discourse.paraview.org/t/paraview-v5-8-not-responding/4106/5 "2020-04-20T04:31:41Z")
Thankyou for your reply.
I’ll work around with them.
Also i’m facing this issue as well.
Could you please help on this as well as i couldn’t find anything on internet to correct this and maybe this is the real cause of the software not working properly on my PC.
TIA.
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### Author:  [@mwestphal](https://discourse.paraview.org/u/mwestphal)
#### Post date: [April 20, 2020, 12:01pm UTC](https://discourse.paraview.org/t/paraview-v5-8-not-responding/4106/6 "2020-04-20T12:01:47Z")
You definitely have issues with your GPU. the solutions are the same.